ZEN PAYMENT INC. (the “Company”), operating under the brand Atorre Pro, is committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable data protection laws.
This Privacy Policy explains the basis on which we collect, process, and protect personal information about you. Please read it carefully to understand how we use your data and the rights available to you.
1. Our Commitment to Your Privacy
Your privacy is important to us. This notice sets out how we collect and use your information, the safeguards we put in place to protect it, and the rights you have in relation to your data.
2. Information We Collect and Purpose of Use
To provide our services and comply with regulatory requirements, we may collect personal data from individuals and, where applicable, representatives of corporate entities. This may include:
Name, residential or business address, and contact details (email, phone, etc.);
Identification and verification information (e.g., ID documents, proof of address, KYC/AML data);
Transaction and account information related to your use of our services.
We use this information for purposes including:
Delivering and administering our services and products;
Contacting you about account matters, reviews, or applicable changes;
Business research and analysis to improve our services;
Presenting content effectively across devices;
Providing you with information, products, or services requested or which may be of interest (with your consent);
Fulfilling contractual obligations;
Enabling participation in interactive features of our services;
Notifying you about changes to our services.
3. Sharing Your Data
We may share your personal data only where necessary and in line with applicable laws, including with:
Credit reference agencies, governmental authorities, or compliance databases for identity verification;
Business partners, suppliers, and subcontractors to perform our contractual obligations;
Regulatory or law enforcement bodies where legally required.
We do not sell your personal data to third parties. Data sharing will only occur as outlined above or with your explicit consent.
4. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the data we hold about you.
Rectification: If your information is inaccurate, we will correct it promptly.
Erasure: You may request deletion of your data unless legal obligations require us to retain it.
Restriction & Withdrawal of Consent: You may withdraw your consent to our processing at any time.
Portability: Where applicable, you may request that your data be transferred to another provider.
We will generally retain your data for no longer than five (5) years after termination of the business relationship, unless legal or regulatory requirements oblige us to keep it longer.
5. Security of Your Data
We take the protection of your information seriously and implement technical, administrative, and physical safeguards to secure your personal data. Details of our security measures may be provided upon request.
6. International Data Transfers
By using our services, you consent to the transfer of your personal data outside of Canada and/or the European Economic Area (EEA), where necessary for the provision of services, subject to appropriate safeguards.
7. Monitoring and Retention
We may monitor and record communications (including calls and emails) for quality, training, compliance, and security purposes. We may retain certain personal information even after Account closure to meet legal obligations, prevent fraud, or for security reasons.
8. Contact Details
For questions, requests, or to exercise your data rights, please contact us at:
📧 support@atorre.pro
We aim to respond promptly to all inquiries.
9. Complaints
If you have concerns about how your data has been handled, you may first contact us at the details above. If unresolved, you may raise a complaint with the relevant data protection regulator in your jurisdiction.
10. Consent
By using our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your data as described.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our Website and, where appropriate, notified to you via email.
12. Contact for Privacy Matters
Questions, comments, or requests regarding this Privacy Policy are welcomed and should be addressed to:
📧 support@atorre.pro